DISTI SOLUTION ARCHITECTURE
IT Service Management
Unify service desk, request, incident, problem, change, catalog, SLA and knowledge processes.
Approccio alla soluzione
A connected operational approach
Unify service desk, request, incident, problem, change, catalog, SLA and knowledge processes.
Funzionalità principali
Operational building blocks
Incident and change
Service catalog and SLA
Knowledge management
Workflow automation
Reporting
Unify service desk, request, incident, problem, change, catalog, SLA and knowledge processes.
Evaluation Framework
Connect technology to measurable business outcomes
Disti Information Technologies evaluates the current environment, operational priorities and security requirements to define the right scope.
Service desk
Assessed together with current-state analysis, target architecture, implementation approach and success criteria.
Incident and change
Assessed together with current-state analysis, target architecture, implementation approach and success criteria.
Service catalog and SLA
Assessed together with current-state analysis, target architecture, implementation approach and success criteria.
Unify service desk, request, incident, problem, change, catalog, SLA and knowledge processes.
Let’s evaluate the right solution for your environment.
Let’s review your priorities and define the appropriate demo, PoC and solution architecture.