Linux Patch Management Support
As part of the Patch Management module, the following Linux OS are now supported:
- RedHat Workstation Versions 7 and 8
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Chatbot Support Added
ServiceOps supports AI Chatbot. Admin can enable support for Chatbot for the end-user to automate routine tasks and improve team productivity. As per organization needs, Admin can configure various custom workflows to be handled by the Chatbot.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Patch Management Improvement
- An agent can be configured to download the patch directly from the internet if the file server is not reachable.
- Patches can be manually uploaded and pushed to the endpoints.
- Users can specify the bandwidth limit that the agent can use while downloading the patch from the file server. Similarly, a bandwidth limit can be set for the file server while downloading the patch from the internet.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Request Module Improvement
- If more than one technician is viewing the same request simultaneously, details will be shown to the end-user about all current technicians who are viewing. This will help technicians to avoid duplicate work.
- Operational Level Agreement (OLA) support has been added.
- The requester can create a service request on behalf of another requester.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Automatic Installation / Up-gradation of Agents
- Agents can be installed/upgraded from the admin module within the application itself.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Dark Theme Support for UI
- ServiceOps supports Dark themes in addition to the default theme.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Asset Management Improvements
- Software licenses can be imported in bulk through CSV.
- Mobile devices (iOS and Android) discovery support is added.
- Permission can be managed separately for IT and Non-IT assets.
- Notification support is added if the asset does not report to the server in a specified time duration.
- Hardware change notification can be configured at the component level.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
