Linux Patch Management Support
- As part of Patch Management module, following Linux OS are now supported:
- Ubuntu Versions 16.04, 18.04, 20.04, 20.10 and 21.04 CentOS Versions 7 and 8
- RedHat Server Versions 7 and 8
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Asset Management Improvement
Asset Baseline feature is added as an improvement which represents the correct state of the Asset (CI and CI Components) that can be reviewed and agreed. Here, Baselines helps the asset manager to define set of attributes that all instance of a same asset types should have. Baseline mainly focuses on the attributes that one can expect assets to share in common and does not include variables. Establishing a baseline is necessary to back out after a change and restore the original configuration or rebuild a specific version of the asset at a later date.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Asset Movement Improvement
Asset Movement Tracking
Assets are required to send out of premise for Repair work and later the same asset or its replacement needs to be collected. To keep track of such asset movements in and out, the support of Asset Movement Tracking functionality is added. A mandatory Approval is also required for the complete tracking process.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Dynamic Form Rules
Extra options are added in Incident / Service Catalog forms to make it more dynamic. Here fields can be marked as mandatory/non-mandatory, enabled / disabled and show / hide based on various conditions. All request form rules will only be fired during request creation from support portal and technician portal. These rules will not be applicable in request creation through APIs / integrations.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Automatic Uninstallation of Prohibited Software
As per organization policies use of certain software is restricted and are categorized as Prohibited. Software can be marked as Prohibited automatically during discovery based on rules or manually after discovery. On detection of prohibited software installation, system already has provision to intimate to relevant party/authority by sending notifications for un-installation from that particular machine. But, currently un-installation of prohibited software from the managed endpoint is manual process. Thus, here the auto-uninstall feature allows to automatically remove the software within a specified time frame, once detected in the end point.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Remote Desktop Improvement
Support of Chat, File transfer and Video Call is added during the Remote Desktop session carried out by technicians.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Dashboard Improvement
Currently system supports only one global dashboard for all users which Individual technician can customize as per requirement. Now each technician will have option to create multiple dashboards as per their need.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Support for Non-Login Technicians
Sometimes, field technicians who do not login are also working on requests which are called non-login technicians. Thus, support of these type of technicians is added as a feature and will be considered same as normal technician but will not be able to login to portal and will not be counted against the number of user license count. Non-login technicians will be able to receive all notifications and they can be assigned requests and other modules.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Customized Request Email Notification templates for Service Catalog
Right now, email templates are common for Incident and Service Catalog. Now user will have option to override email templates for each service catalogs. This will allow user to include fields from service catalogs in email templates.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
