Asset Management
Automated EOSL (End of Support & End of Life) Management for Software Assets
Motadata ServiceOps introduces the all-new Workflow Builder, a powerful automation engine designed to streamline ITSM operations across multiple modules. The improvements are:
Automated EOSL Management enables ServiceOps to automatically track and maintain software End of Support and End of Life (EOL) information. By eliminating manual lifecycle tracking, it ensures accurate visibility into support status. It helps organizations proactively manage upgrades, reduce security and compliance risks, and support audits and reporting using centralized EOSL data.
Key Benefits
- Automated lifecycle tracking: No manual updates or spreadsheets
- Proactive planning: Early visibility into upcoming EOSL milestones
- Risk reduction: Avoid unsupported or vulnerable software
- Improved efficiency: Centralized and consistent lifecycle data
- Better decisions: EOSL insights available across assets, workflows, reports, and notifications
Key Enhancements Across ServiceOps
- Administration & Configuration Admins can enable and manage EOSL synchronization from Admin > Supplier Management > EOSL Sync Settings, with support for manual and scheduled syncs and role-based access control.
- Asset Visibility EnhancementsEOSL fields added to Software Asset search filters and column selection.A new EOSL Insights tab on the Software Asset details page.System-generated Support Status tags for quick identification.Visual lifecycle timeline highlighting EOSL milestones and current phase.
- EOSL Audit An EOSL Audit view tracks all synchronization activities, including sync type, status, user details, timestamps, and IP addresses. Audit records can be exported in PDF and Excel formats.
- Workflow Automation EOSL attributes can now be used as workflow triggers and conditions, enabling automated actions when lifecycle dates or support status
- Reporting Enhancements EOSL data is available across all report types with new conditions, columns, group-by options, time filters, and out-of-the-box reports such as EOSL Insights and Software Assets by Support Status.
- Dashboards & KPIs New EOSL-aware widgets and filters enable lifecycle-based tracking and visualization of software assets.
- Event Notifications Scheduled and consolidated notifications alert teams when software assets are approaching or reaching key EOSL milestones, including End of Active Support, Extended Support, and End of Life.
Agent Discovery Support for macOS 15 and 26
Agent Discovery is now supported on macOS versions 15 and 26, ensuring compatibility with the latest macOS platforms.
Nutanix Discovery Migration to v3 APIs
Nutanix discovery now primarily uses v3 APIs with intelligent fallback to v2/v1, improving discovery reliability and data consistency while maintaining existing UI and behavior.
Enhanced Agent Support for Fedora 40
Agent installation and compatibility are now enhanced for Fedora 40, ensuring reliable deployment and operation with ServiceOps v8.7.4 and Agent v8.7.400.
Consistent Form Rule Enforcement in Asset Module
Form Rules are now consistently enforced across Asset Details, Listing, and Edit views, ensuring uniform validation and preventing updates to restricted fields.
Serial Number, IP Address, and Host Name in Asset Forms
The Serial Number, IP Address, and Host Name fields are now available in the Create and Update Asset forms, with changes automatically synchronized to Asset Properties.
Mobile Device User Identification Enhancement
Mobile assets now automatically capture the Last Logged-In User, with the Used By field auto-populated to ensure accurate user-to-device mapping.
Support for Non-IT Assets in Consumable Allocation
Consumable allocation now supports both Hardware and Non-IT assets, with a Target Type option to simplify asset selection.
Automatic Relationship Mapping for Consumable Allocations
Consumable assets are now automatically linked to the allocated Hardware or Non-IT asset with a “Uses” relationship, avoiding duplicates and preserving existing links.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Product Wizard
ServiceOps Onboarding and Setup Guide
ServiceOps now introduces the Onboarding & Setup Guide, combining a first-time guided onboarding wizard with a centralized, module-based setup experience to simplify configuration and accelerate platform readiness.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Agents
Controlled Agent Management and Improved Visibility
ServiceOps introduces enhanced agent management capabilities that give administrators greater control, visibility, and flexibility when managing agents at scale. These improvements simplify agent upgrades, credential updates, and monitoring, while reducing operational risk and disruption.
Key highlights include:
- Controlled and scheduled agent actions for upgrades and credential updates.
- Selective upgrade rollouts that apply changes only to selected machines.
- A single unified agent supporting both discovery and remote capabilities.
- Real-time KPI cards displaying agent availability and active upgrades.
- Agent task history reporting for tracking executed actions and outcomes.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Request Management
Requester Group Ticket Visibility in Support Portal
Requesters can now view tickets raised by users within the same requester group in the Support Portal, with visibility controlled by administrators through My Requests and Group Requests
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Problem Management
Problem Form Rules
Administrators can now define dynamic rule-based behavior on Problem forms to show/hide fields, enforce mandatory inputs, set values, filter data, run scripts, and enable/disable tabs based on form load, field changes, or submission events.
Added V1 API Support for Problem Management
ServiceOps now supports the following V1 APIs for the Problem Management module:
- GET /api/v1/problem/{problem_id} Retrieves problem details by Problem ID.
- POST /api/v1/problem Creates a new Problem record.
- PATCH /api/v1/problem/{problem_id} Updates an existing Problem record by ID.
- POST /api/v1/problem/search/byqual Searches Problem records using qualification criteria.
- DELETE /api/v1/problem/{problem_id} Deletes a Problem record by ID.
- POST /api/v1/problem/{problem_id}/relation/bulk/create Relates Assets to a Problem.
- POST /api/v1/problem/{problem_id}/relation/bulk/create Relates Configuration Items (CIs) to a Problem.
Conversation APIs for Problem:
- GET /v1/{problem}/{problem_id}/conversation/{conversation_id} Retrieves a specific conversation by ID.
- POST /v1/{problem}/{problem_id}/conversation Creates a conversation (Note or Collaborate) for a Problem.
- PATCH /v1/{problem}/{problem_id}/conversation/{conversation_id} Updates an existing conversation (Note only).
- DELETE /v1/{problem}/{problem_id}/conversation/{conversation_id} Deletes (archive) a conversation.
- POST /v1/{problem}/{problem_id/conversation/search/byqual Searches Problem records using qualification criteria.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Project Management
MSP Support for Project and Task Modules
The Project and Task modules are now supported in MSP mode, enabling MSP users to manage projects and tasks across support portals based on configured roles and permissions.
Task-Level Permissions for Requesters in Project Roles
Project roles now support task-level permissions in addition to project-level access, allowing administrators to define finer-grained requester permissions and ensure controlled visibility of projects and tasks.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Contract Management
Enhanced Limits for Contract Number and Cost Fields
Contract Management now supports higher cost values (up to 15 digits) and longer contract numbers (up to 60 characters) with safe special characters, improving flexibility without impacting performance.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Patch Management
Refactored Patch Management Admin Settings
Refactored Patch Management Admin Settings
Patch Management Admin Settings have been reorganized into a simpler, more intuitive structure, reducing navigation complexity and speeding up configuration for administrators. Related settings are now logically grouped, making it easier to access repositories, deployments, system health, and vendor-specific configurations.
Key highlights include:
- Clear grouping of admin settings into Patch Administration, Deployment Management, System Health Settings, Packages, and Registry Templates.
- Simplified navigation by consolidating previously scattered tabs into structured sections.
- Easier configuration of patch repositories, approval and decline policies, network distribution, and OS vendor patch settings.
- Improved manageability of endpoints, computer groups, remote offices, and deployment policies from centralized sections.
Patch Management Support for Third-Party Applications
Users can now perform patch management for the following third-party applications:
Serial NumberThird Party Applications1Hugin2Accessibility Insights for Windows3Colour Contrast Analyser4Double Commander5FrostWire6CrystalDiskInfo7Hale Studio8CellProfiler9GanttProject10Cloudflared11FontBase12UltraViewer13Visual Studio Code14GIMP15Fiddler Everywhere16Opera17DBeaver18Gpg4win19DAX Studio20Anaconda21CMake22grepWin23Graphviz24GitHub CLI25Sejda PDF Desktop26Archi27Cyberduck28HeidiSQL29DB Browser for SQLite30Geany31Cherrytree32io33GlobalProtect34Graylog Sidecar35GLPI Agent36Audacity37Bambu Studio38HandBrake39Darktable
Analytics Tab for Patch, Automatic Patch Test, Automatic Patch, Package, and Registry Deployment Modules
A new Analytics tab is now available on the Details pages of Patch, Package, Registry Deployment, Automatic Patch Test, and Automatic Patch Deployment (via the View icon), offering a centralized visual overview of key deployment metrics with OS-wise insights and detailed status breakdowns.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Automation – Workflow Enhancements
Wait Until (Condition) Node Support in Workflows
Workflows can now pause execution until defined conditions are met, with optional maximum wait time and timeout handling, enabling more flexible and event-driven automation.
Task Triggers and Reference Support in Update Record
Workflows now support task-based triggers and reference selection in the Update Record action, enabling seamless automation and dynamic updates of related parent–child records across modules.
Status Field Support in Asset Movement Workflow Conditions
The Status field is now available in Asset Movement workflow conditions, enabling administrators to build more dynamic, status-driven automation.
Ask for Approval Action Added to Workflows
Workflows now support an Ask for Approval action, allowing approval requests at any stage with dynamic approver selection and approval status tracking.
Add Note Attribute Support Across Workflow Modules
Workflows now support the Add Note attribute across Problem, Change, Release, and Asset modules, enabling better traceability and audit-ready record updates.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Miscellaneous
Default Data Archiving Enabled for Change Logs
Change logs now have data archiving enabled by default, retaining the last 6 months of data and automatically archiving older records to optimize performance.
Blank Start and End Dates in Work Log by Default
The Start Date and End Date fields in Work Logs are now blank by default, allowing users to enter accurate dates and avoid unintended defaults.
Blank/Null Support for Date Field Conditions Across ServiceOps
Date field conditions now support Is Blank and Is Not Blank operators across workflows, SLAs, reports, dashboards, and notifications, enabling more flexible date-based conditions.
Enhanced Date Filter Qualification with Extended Day and Month Support
Date filters now support extended and precise time units, including minutes, days, and months, retaining user-entered values and enabling more accurate time-based conditions across dashboards, reports, workflows, SLAs, and approvals.
HTML Import Support in Rich Text Editor
The Rich Text Editor now supports HTML import with a safe preview option, allowing users to insert rendered HTML content without executing scripts.
Manual Refresh Button Across Modules
A new Refresh button on detail pages allows users to instantly reload the latest data-such as status updates, tags, and webhook results-without refreshing the entire page, improving efficiency across multiple modules.
Email-to-Ticket Enhancements: Increased Size Limit & Improved Notifications
The Email-to-Ticket feature now supports emails up to 30 MB, with up to 25 MB for attachments and the remaining space for the email body and metadata.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
