LDAP Configuration
- ServiceOps SaaS can now connect to Active Directory (AD) within the client’s network for user authentication and login using the Integration Connector, without exposing AD to the public network.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Miscellaneous
- Support for combined named and concurrent technician licensing has been added.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Request Management
- Users can now delete the ticket details’ reply, forward, and collaboration entries.
- The following triggers are added to the Request and Service Catalog Workflows:Marked as Primary Merged RequestMarked as a Secondary Merged RequestWhen Reply is sent by CC User (Request module)Based on these triggers, users can perform actions based on the merged requests.
- Users can now un-merge the requests that were merged by mistake.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Asset Management
- A new system preference Exclude Archived Assets/CIs on Discovery flag is added. It is used to exclude the archived Assets and CIs during discovery and polling scan.
- Added support to customize the contract prefix (default CON) with up to 24 characters, including optional placeholders.
- The Search filter is now added to the following tabs of the Software License Details page:Allocation: Helps to search for the required assets to which the license is allocated.Installation: Helps to search for the required assets in which the license is installed.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Users
- The following search filter operators are added to the Email field on the Technicians and Requesters list page:ContainsStarts WithEnds With
- A new Manage Approvals permission has been added in Roles, allowing administrators to control user access to create, ignore, and delete approvals.
- Users can now save the Search Filter Query on the Technicians and Requesters List Page.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Patch Management
- ServiceOps now supports Windows Third-party application patches in the Air Gap Patch Management utility.
- The File Server – ServiceOps Registration and Communication process is enhanced using the Credential Profile.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
API Integration
- The following Service Catalog APIs are added:GET Service CatalogGET all Service CatalogsGET Search Service Catalog by CategoryGET Category ListPOST Create Service RequestDELETE Service RequestGET Service RequestPATCH Update Service Request
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Miscellaneous
- Users can now upload an app to integrate with ServiceOps and fulfill the custom requirements via Integration Connector.
- Enhanced the Custom Rules module by introducing a new option to enforce work log requirements during resolution or closure.
- The Form Rule Actions like Hide, Show, Mandate, Non-Mandate, Enable, and Disable can now be applied on the Link Assets and Link CI fields within Request, Service Requests, and Change Forms.
- Support for defining holidays with year selection and the ability to import holidays in Business Hours is added.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
