Motadata ServiceOps 8.3.1 Release Notes

Motadata ServiceOps 8.3.1 focuses on practical improvements across security, endpoint operations, and service workflows. The release brings Asset Management​ into sharper operational focus, expands capabilities around Other Improvements​. The result is a release aimed at reducing tool hand-offs, standardizing execution, and giving IT teams clearer ownership from detection or request through resolution.

Motadata ServiceOps Release Notes Version 8.3.1 09/25/2023
Motadata ServiceOpsVERSION 8.3.1

Asset Management​

  • The following two new fields are added to the Hardware Asset Details page > Properties > Computer Properties tab:Display VersionBuild No
  • A new Storage Device Type field is added to the Hardware Asset Details > Hardware > Physical Disk
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.

Other Improvements​

  • While creating or editing the Request/Change Form, support for filtering the user details through the Request/Change Form rule is added. A new Filter Data field is added to the Action dropdown of the Request/Change Form Rule to apply the filter.
  • Support for the Search option for the Assignee dropdown in the Search bar is added.
  • Support for configuring the Requester Search Preference in Admin > Organization > System Preference > Search Preference is added. Using this, fields can be selected based on which the users can be searched in the Requester field while creating an Incident Request.
  • The Vendor dropdown list is now pre-populated with a maximum of 100 records.
  • The Requester field is added to the Conditions of Problem, Change, and Release modules.
Organizations often manage this area through fragmented tools or manual processes, reducing visibility, consistency, and ownership.
The enhancement can reduce manual work, improve operational control, and help teams respond faster with better context.
Motadata ServiceOps Release Notes 8.3.1
Source: Motadata Documentation
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